Product update: the Logbook, and a confidence threshold you control
Every action an agent takes is now one line in a log-file style listing: who did what, where, with which confidence, and what happened to it.…
Why an unanswered 2★ review ends up in an AI answer
45% of consumers now ask ChatGPT or another AI tool for local recommendations, up from 6% a year earlier. Those tools read your reviews. When a…
Holiday hours: the bulk edit most teams forget until 23 December
On a public holiday with no special hours set, Google tells customers your hours "might differ". 26% of consumers say wrong opening hours send them to…
Three gears: how much should an agent be allowed to do?
Fully manual is safe and slow. Fully automatic is fast and, on the wrong day, a public embarrassment. Most teams live in the middle — and…
Onboarding an agent on your brand voice in one afternoon
Not a prompt. A training set: your approved replies, your no-go list, your terms, and a calibration run where you decline things and say why. Half…
Branded vs non-branded: the one impression number worth watching
Google's Performance API returns the search terms that led people to each profile, once a month. Split them into people who typed your name and people…