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level of autonomy
Agents
Three gears: how much should an agent be allowed to do?
Fully manual is safe and slow. Fully automatic is fast and, on the wrong day, a public embarrassment. Most teams live in the middle — and…
1 pm → 5 pm
onboarding training
Agents
Onboarding an agent on your brand voice in one afternoon
Not a prompt. A training set: your approved replies, your no-go list, your terms, and a calibration run where you decline things and say why. Half…
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